Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have the right to request photographs of the items to verify the damage or issue. 

We are not responsible for damages or issues that occur after the order is marked as 'delivered' by our shipping carrier. It is the recipients responsibility to transfer the meat into a freezer or refrigerator upon arrival.

Non-returnable items
Due to the nature of our perishable meat products, they cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Delayed/lost meat boxes
We do everything within our control to ensure your meat arrives to you in great condition, but there are rare occasions where something happens outside our control that delays the package. In most cases, even with these delays, the meat is still cold or partially frozen upon arrival. 

Refunds
In the event a refund is needed and approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We cannot provide refunds for meat boxes that are delayed due to an incorrect address entered at checkout.